HP Envy 7858 can't print Microsoft Word files but can other file types

[happydog89]

My HP Envy 7858 can't print Microsoft Word files but can print Notepad, PDF's and even Excel files. The only type of file it can't print is a Microsoft Office 365 Word documents. 

I've uninstalled and re-installed Microsoft Office. I've also run a repair on the software and Office is fully updated. 

Any suggestions in getting it to print Word docs is appreciated. 

[Dragon-Fur]

@happydog89 

Welcome back to the HP Community --

The printer is unaware of what is it printing.

Things to consider / try (if not already done):

• Recheck / run Windows Updates to ensure these are current and installed
• Check the document's Options / Advanced section for security settings that might have been added to prevent printing.  True - this is unusual but it can happen - people do stuff to Word all the time.  Ignore if not relevant.
• Check the Permissions on the file -- Check whether you "own" and control the file
• Create a test document in Word using Safe Mode
• Reinstall the printer software
• Check Printer Properties for the HP Driver selection
• Ask the Community:  Microsoft Community
• Ask  Office Support - Help and Training

Details / Examples

==============================

Create a new Word document using Word in Safe Mode

Create a new document in "Safe" mode, add several lines of text -- and perhaps insert an image.

Save the test document, and try to print it.

Reference  (one of many articles on the Internet):

Microsoft - Open Office apps in safe mode on a Windows PC 

==============================

Remove / Install the full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Next,

Optional -- Supported for your printer

Next – HP Universal Scan Software - Model Dependent –

•  HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
• Note:  HPUS can be installed as standalone or installed after the full feature printer software.
• After the software is installed, Restart the computer and sign in
• HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

==============================

Printer - Printer Properties -

Make sure the printer and the full driver are selected in Printer Properties.

What?  Microsoft print drivers do not support all the same options as does the full driver software.

Example - Windows - Printer Properties - Driver Selection

9025_Printer_Properties_Advanced_Driver_List_11

References / Resources / Examples

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7858 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"