HP Envy Inspire 7955e Printer

[TT205]

Hello I bought it printer that was a demo but it keeps asking for set up cartridges that I do not have is there any way around this Thanks

[BongChaGomez]

Hello @TT205 ,

Welcome to HP Support Community.

When setting up an HP Envy Inspire 7955e printer, especially one that was previously a demonstration unit, you may encounter the issue where the printer requests setup cartridges. Here are a few steps you can take to address this:

Steps to Resolve Setup Cartridge Requirement

1. Verify Cartridge Type:

   • Ensure that you are using the correct type of cartridges for the HP Envy Inspire 7955e. Typically, setup cartridges are required for the first initialization of a new printer.

2. Check for Remaining Setup Cartridges:

   • If possible, check with the retailer or the store where the printer was purchased to see if they still have the original setup cartridges, as these were likely used during the demo.

3. Firmware Update:

   • Sometimes updating the printer firmware can help bypass this requirement, though this is not always guaranteed. Check for any available firmware updates through the HP Smart app or directly from the printer’s settings.

4. Contact HP Support:

   • It's recommended to contact HP Customer Support for assistance. They may have specific solutions or can provide guidance on how to proceed.

5. Consider Replacement Cartridges:

   • If setup cartridges are absolutely necessary and unavailable, HP Support might offer a way to obtain them or suggest alternative solutions.

Unfortunately, some models strictly require setup cartridges for their initial configuration, and there might not be a digital workaround other than acquiring those specific cartridges. Hope this helps!