HP Envy Inspire goes offline

[teambrown26]

My HP Envy Inspire printer keeps going offline on my Google Nest network. I'm operating on wifi

[A_Gayathri]

Hi @teambrown26,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy Inspire printer that keeps going offline  Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[teambrown26]

HP ENVY Inspire 7900.

[A_Gayathri]

Hi @teambrown26 ,

Thank you for your reply

I understand you are facing an issue with your HP Envy Inspire 7900 printer going offline on your Google Nest network:

1. Check Printer and Network Connection

Restart the Printer and Router:

• Turn off your printer and unplug it from the power source.
• Restart your router by unplugging it for about 30 seconds and then plugging it back in.
• Once the router is back online, turn on the printer and reconnect it to the network.

2. Update Printer Firmware Update the firmware on an HP printer

• Make sure your printer has the latest firmware installed. You can check for updates on the HP website or through the HP Smart app.

3. Static IP Address

• Assign a static IP address to your printer to prevent it from losing connection due to IP changes. Here's how:
  • Access your router’s settings (usually via a web browser by entering the router's IP address).
  • Find the DHCP settings and reserve an IP address for your printer based on its MAC address.

4. Check Printer Settings

• Ensure your printer is set to stay connected to the network.
  • Go to the printer’s control panel.
  • Navigate to the network settings and ensure the Wi-Fi connection is set to always stay on.

5. Reinstall Printer Drivers

• Sometimes, reinstalling the printer drivers on your computer can resolve connectivity issues.
  • Uninstall the current drivers from your computer.
  • Download and install the latest drivers from the HP website.

6. Network Band Compatibility

• Ensure your printer is connected to the correct Wi-Fi band. The HP Envy Inspire 7900 supports 2.4 GHz and 5 GHz bands, but 2.4 GHz is generally more stable for printers.
  • Check your router settings to ensure both bands are enabled.
  • Connect your printer to the 2.4 GHz band.

7. Disable Power Saving Features

• Disable any power-saving features that might cause the printer to go offline.
  • Go to the printer’s settings and look for any power-saving options and disable them.

8. Google Nest Wi-Fi Settings

• Check your Google Nest Wi-Fi settings for any advanced features that might affect connectivity, such as Quality of Service (QoS) or firewall settings.
  • Temporarily disable any advanced settings to see if the connection improves.

9. Printer Queue

• Clear any stuck print jobs in the printer queue that might be causing the printer to go offline.
  • Open the printer queue on your computer and cancel all pending print jobs.

10. HP Smart App Troubleshooting

• Use the HP Smart app to run diagnostics and troubleshoot connectivity issues.
  • Open the HP Smart app on your device.
  • Go to the printer settings and run the diagnostic tools available.

Refer to this document:  HP ENVY Inspire 7900e series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.