-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Envy Photo 7155 All-in-one printer boot loop

Create an account on the HP Community to personalize your profile and ask a question
12-31-2025 09:27 AM - edited 12-31-2025 09:28 AM
HP ENVY Photo 7155 is stuck in boot loop, assumed after a failed update, other users have described the same issue, buttons are digital and inaccessable, Pre-Boot UI is not available due to this, Hardwire connection is unuseable. I've powered cycled numerous times and cleared any possible jams and removed ink cartridges.
Please advise.
12-31-2025 09:36 AM
Hi Luszczbill22 ,
Your realistic options now
Option 1: HP support (only useful if under warranty)
If still covered:
Request replacement due to failed firmware update
Use wording: “Firmware update caused continuous reboot and no recovery UI access”
Option 2: Logic board replacement
Possible via third-party repair
Cost often 70–90% of a new printer
Risky (firmware lock may persist)
Option 3: Replace printer (most common outcome)
Unfortunately, this is what most users end up doing.
The uncomfortable truth
If:
- The printer never reaches the HP logo screen
- The touchscreen never becomes responsive
- No pre-boot or recovery menu appears
👉 The main logic board firmware is bricked
HP does not provide:
- Public firmware flashing tools
- JTAG recovery
- Board-level re-flashing support