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‎03-28-2020 05:04 PM

HP Recommended
Product: HP Envy Photo 7155

Error message D80774EC on HP Ency Photo 7155.  Have updated windows 10.  Virtual assistant no help.  Do you know what this is and how to get printer working again? 

18 people had the same question
1 REPLY 1

‎04-01-2020 12:08 PM

HP Recommended

@Willow2343

 

Welcome to HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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