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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Envy Photo 7855 - reinstall driver

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05-28-2023 06:21 PM
I have spent almost all day trying to do this. To include being on the phone with someone from India...who I now think was a scam. I did not pay any money. I have a HPEnvy Photo 7855. It was working two days ago but frankly has been intermittent for the last few months. I can not get 123.hp.com nor HP Smart app. and neither could my supposed helper from HP. He did log into my computer. The comupter and printer are hooked into the same wireless network. The latest I teied was Add a printer,searched an a code came up on my printer panel, entered the code into the computer and then it would not connect. I got this error message. )x80043c04 - operation couold not be completed. I really need to talk to someone.
Can anyone out there help me....I turly am at my whits end!