HP Envy Photo 7858 not printing from queue

[dancgrrl]

Just bought a new HP Envy Photo 7858 printer and it worked fine for about a month.  Now, nothing will print from the queue.  The computer sees the printer, places items in the queue, tells me that there are print jobs "waiting", etc but will not print.  I am connected to the printer via USB port.  I have gone through the steps in the HP Automated Support Assistant (asking me to unplug the printer and plug it back in, unplug the USB prot and plug it back in, restart windows, empty the print queue and restart the "print spooler" etc.  The support assistant had no answers and, finally, had me download the HP Print and Scan doctor which ran all of its scans on the printer software and found no issues.  In the end, the print and scan doctor claims that the printer is out of paper (which it is not).  It then says that the "pickup rollers need to be cleaned".  This is not the case because when I use the screen on the printer iteslf to print a "Printer Status Report" it has no problem bringing the paper up through the paper tray and printing a beautiful status report.  Can anyone help?

[Dragon-Fur]

@dancgrrl

If the issue is not the printer, the problem might be the Print Services.

Stop Print Service > Clear the print folder > Restart Print services

• Stop Print Spooler Service in Control Panel > icon view > Administrative Tools > Services
• Remove (delete) files from C:\Windows\System32\spool\PRINTERS
• Start Print Spooler Service

Dragon Document - Help, suggestions, and examples

Cancel Print Jobs in the Printer Queue

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[spinbag48]

You must have gotten a good one if it worked for a month. My 7858 printed two pages remote. Then it ran out of paper. After reloading it quit printing remote. Iit prints direct from the printer but won't hook up to my laptop. I ran the hp diagnostic and I get the messages (port match) and (print queue) but doesn't tell me how to fix it. It does show the page I wanted to print in the queue.

 Every hp printer I've used has been like trying to keep a model T running. I never know if it will print or not. Mines going back to Costco. This was my last hp printer. In the middle of this it keeps trying to sign me up for their ink program.