HP Envy Pro 6420 Paper Tray

[betsyandian]

I've just set up a new HP Envy Pro 6420. I've tried to print multiple times (this is my first attempt at printing on this printer). I keep getting an error that there is a "paper tray problem" (that's a pretty vague and unhelpful description) or that there is no paper loaded in the paper tray when there is in fact paper loaded in the paper tray. I'd be grateful for any suggestions. 

[Echo_Lake]

@betsyandian

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's reset the printer first:

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

If the issue persists, follow the next steps.

Follow these steps to load the paper into the printer.

1. Open the paper tray door, and then pull it toward you to extend the paper tray.

2. Gently pull out the paper tray extender, and then lift up the paper catch.

3. Slide the paper width guides to their outermost position.

4. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

5. Load a stack of U.S. letter or A4 size paper into the input tray with the short edge forward and the print side down. Push the stack into the tray until it stops.

6. Slide in the paper width guides in until they rest against the edges of the paper.

7. Push the input tray forward until it clicks into place. Make sure that you push in the tray all the way to avoid an error message.

Hope this helps! Keep me posted for further assistance.
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