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‎03-10-2026 09:47 AM

HP Recommended

In my home office I have a HP Envy Pro 6455 which has worked okay for years. I recently upgraded my modem and router.  In the process my printer was removed from the home network on my laptop.  Now I am trying to set it up again and the printer cannot find my network.  I have the HP123 app open and it says the "printer is not connected - get connectivity help".  I have talked to my company IT dept and they asked for the printer's IP address and I don't know where to find that.  WIFI light is on for printer.  My network is working for my laptop.  But the 2 can't seem to find one another.  Can anyone help please?

1 REPLY 1

‎03-10-2026 09:36 PM

HP Recommended

Hi @PAC2785 

Please follow steps from the next video to setup your Wifi printer:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

HP Envy 6455e Printer WiFi Setup.
HP Envy 6455e Printer WiFi Setup.
youtube.com/watch?v=fMbuF5cpCW4
This video reviews the step-by-step method to do the wireless setup of your HP Envy 6455e All-in-one Printer with iPhone and HP Smart App. Welcome To My Channel - Printer Guruji https://www.youtube.com/c/PrinterGuruji
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