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HP Recommended
HP Envy 6000
iOS

I am trying to set up my new wireless printer through my phone. The screenshots below describe the cycle I have now been through six times. I select the printer, select my wifi network, wait, and am told that an error has occurred. I would appreciate any insights anyone may be able to offer.

5CC76C4A-B9A6-4DCE-816B-5B96D1C8C461.png

E7431212-92B0-4149-81AA-BDF198C316F1.png

23B223F2-DD0F-46F6-9596-8A1B362213FD.png

5D6EB365-58C7-4B8D-BA55-70231A2E19D8.png

1 REPLY 1
HP Recommended

@DrPSmith 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Some ideas...

 

On your supported iPad / iPhone

First, make sure your mobile device is updated to the latest version of iOS.

Older versions may balk...

At this writing, for iPad, that is likely 14.4

 

Switch on both Bluetooth and Location .

For example, for HP Smart might use Bluetooth for the initial connection.

 

Sign into HP Smart with your HP Account credentials.

 

If you continue to have problems,

Printer supports dual wireless - but not at the same time!

Consider:  Assign (on your router) a unique SSID network name for the 5GHz and 2.4GHz networks.

Connect the printer to the SSID that you intend to use.

 

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

Next... Read ...

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

Example

HP Smart - Mobile - iOS - Main Menu

HP_Smart_Mobile_Main_Menu_6HP_Smart_Mobile_Main_Menu_6

 

More information...

 

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

 

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

 

Unbox/Set Up HP ENVY 6000/ENVY Pro 6400/DeskJet Plus IA 6000/6400 Printers from iOS | HP

 

 

FYI only - Windows, Android, and MacOS information!

 

Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in Android | HP

Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in macOS | HP

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6000 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.