HP Envy error codes and blank display

[Erika11]

My HP Envy 6234 stops working during printing regularly. After printing 1 page (sometimes more pages) successfully it stops working. Sometimes after half a page is printed and then it’s like it’s disconnecting, either the display goes blank or an error code is showing. Today it was oxb3525860. The printer is also “ticking” or making noises, but the buttons don’t work  and I have to pull the cord. This happens almost every time and it still won’t work after a few minutes of power off. I print from the mobile app. 

What can I do? I go crazy over this... Thanks for helping out! 

[Jay_G24]

Hi @Erika11

Welcome to the HP Support Community. I'd be happy to assist you with the  "oxb3525860 and blank display" issue. 

Try the steps below to resolve the issue -

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so

Hope this helps! Keep me posted. 

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