HP Envy5540 printing preference color

[mpw101]

HP p6-2220t desktop - Windows 7 sp1 64bit - Microsoft Security Essentials with Windows Firewall

HP ENVY 5540 Firmware: NBP1CN1741AR   Software: 036.000.072.54013

Printer Driver: 20.79.01.6594

I think a recent Windows7 update messed up my printer.   It would neither print nor scan unless I kept turning the printer on and off.  Eventually that did not help.

I tried to update the drivers online but they would not install.  I uninstalled the printer from Programs and Features and reinstalled it from the original installation disk.  I could not download any drives from the HP website.    I am still unable to update the program/drivers.  Here is the error msg I get.

A troubleshooter that was supposed to fix the download problem sent me to a page that no longer exists.

I am finally able to Scan and print again since installing the printer from the original disk, but only in black and white because my desktop does not offer a color setting.  See below.

My laptop has color settings and can print in color.  It is connected to the same printer and printing preferences look like this.

My laptop sees color and black and white ink choices in printing preferences and can print in color or black and white. 

My desktop only prints in black and white and there is no color choice in printing preferences.  Both are connected to the same printer.

HP Print and Scan Doctor 5.2.1 run on my desktop could not fix the problem.

Thank you for any help or ideas.

mpw

[Raj1788]

@mpw101

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

If the issue persists, Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54... to download and install the Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[mpw101]

Thank you for your reply.  First of all my printer has the correct Preference page now and includes color.

I had found and used HPPSdr.exe many times and have had the most recent version since August of this year. 

What started all this was the slow response and the program would say to turn off and restart the printer, but that would be necessary after every scan or every print job.

I did uninstall the printer from Programs and Features and reinstall it.  You have taught me a more complete way which I will save for future reference if I need it.

At this point when I try to print something, the printer responds instantly each time and works well.

But when I try to scan, the scan interface pops up instantly only once.  After that, if I close the scan program it is very slow to open again.  The little flash screen pops up and a blue line travels from left to right over and over but the scan interface does not open.  Finally after 90 sec to 2 minutes it eventually opens.  I guess I just did not wait long enough.  Still it is odd it would take so long.  I now know just to wait.

So all is well but the scanner is slow to load a second time if I don’t complete all the scanning I need the first time I open it.

Although I got the correct Preference page back before your reply, I still appreciate your help and now know how to more completely remove and reinstall my printer.  Thank you. 

[Raj1788]

@mpw101

Keep me posted for further assistance.

However, Assign Manual IP to the printer for better connectivity:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)