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Locked

‎08-18-2021 04:25 PM

HP Recommended
Product: HP Envy6000e
Operating System: Microsoft Windows 10 (64-bit)

HP Envy6000e printer set up, have an error "Error Code: OW_4XX_OWSWS00001"

Category:
22 people had the same question
1 REPLY 1

‎08-26-2021 02:36 AM

HP Recommended

@xl-

 

Welcome to the HP support community.

 

I understand that you are getting "OW_4XX_OWSWS00001" error, I am glad to assist you.

Follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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