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‎01-20-2019 08:24 PM

HP Recommended
Product: HP 8730 All-In-One Printer/Scanner
Operating System: macOS 10.13 High Sierra

Today I tried to scan on my HP8730 All-In-One Printer/Scanner via WiFi and it won't work!

Error message "An error occurred while communicating with the scanner. (-9923)"

Never had a problem before. Running 10.13.6 Mac OS on MacBook Pro.

Got onto HP Support with remote access and the CSR tried to download HP Essential & HP EasyScan. HP Essential Software (ie drivers) won't install???!?!?! The CSR has wiped their hands so I'm on my own.

Is there something on my Mac that might be preventing this? Very frustrated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2019 10:23 PM

HP Recommended

Hi,

Try following HP Easy Scan again, only keep the HP Essential Software checked and uncheck any other option such as HP Easy Scan or HP Product Help.

 

May you see any difference while only downloading the essential software?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-20-2019 10:23 PM

HP Recommended

Hi,

Try following HP Easy Scan again, only keep the HP Essential Software checked and uncheck any other option such as HP Easy Scan or HP Product Help.

 

May you see any difference while only downloading the essential software?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-21-2019 01:53 PM

HP Recommended

Hi ShlomiL,

YES! It worked!!! Thank you. I can now scan again 🙂

 

Was this reply helpful? Yes No
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