HP Firmware Update now prevents me from using my own printer with the message Non-HP Chip

[Carol206]

HP Firmware Update now prevents me from using my own printer with the message Non-HP Chip

Is anyone else fed up with the arrogance of HP changing their firmware so that people cannot use the printers they have owned and used for years and years?

Is anyone else fed up with HP sending you to a link to message them using Facebook?  I do not use Facebook and never plan to because I object to their business model and the way they do not protect people's privacy and the way they do not protect people from being preyed on by others using their so called platform.

Is anyone else fed up with HP's web site to buy ink online that will not allow them to use their credit card online to buy ink?

[content edited]

[Raj_05]

Hi @Carol206,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Carol206]

HP took me to school and taught me my last lesson.  As a retired teacher, I am glad to recognize that I can learn new tricks and so without much trouble at all I drove down to my local Office Depot, bought an Epson EcoTank all in one printer/copier/scanner and I was able to set it up and install it on my MacBook Air without any trouble at all.  I printed what I tried to print earlier, front and back worked great and I even did a test scan of a photo for the home retirement project I have been working on for my family and wow, I was able to use the Apple scan software that comes with the MacOS and it was super accurate and fast compared to the HP Smart software that HP required me to start using in the fall of 2023.  

I removed the HP OfficeJet Pro 6978 All In One Printer from my MacBook Air and I uninstalled the HP apps that I was having to use since last fall to get my printer and scanner to work.  

I uninstalled the HP OfficeJet Pro 6978 All In One Printer and will give it away on Craigslist with a huge warning as follows.

WARNING:  This HP OfficeJet Pro 6978 All-In-One Printer Copier Scanner will only work with HP ink cartridges.  If you can afford them, feel free to spend your hard earned dollars on them.  As for me, I have moved on and will never own an HP product again.  Good luck on your terrible business model trying to dictate to customers which ink cartridges they can use.

From what I read, these new EcoTank printers use ink a lot more efficiently and cost a lot less to operate so thanks HP.  If you had not upgraded my firmware to make my HP Printer stop working with the non-HP ink jet cartridges that I have been using for years and years with my printer, I never would have known about this new technology.

Epson will be reporting a small profit from me this quarter and this year.  The best you can hope for is that someone will pick up this old HP product from me on craigslist and be foolish enough to waste their hard earned dollars on your expensive ink cartridges.  

It is companies like yours that make this world a worse place.  Someone on the board of directors should remove the senior executives all the way down to the firmware team that caused my printer to stop working unless I was willing to pay more for expensive HP printer cartridges.  

Has HP been using that huge Trump 14% tax cut for corporations to lower your prices on your printers and your ink cartridges or have you been buying back HP stock lining your pockets to make yourselves richer and wealthier than you already are?  If I were a gambling person, I would bet on the latter.  Good bye and good luck.