HP Help Viewer requires Electronic Help be installed?

[melelina20]

HP Printer Assistant has a link Search Help and when I click on it I am told in HP Help Viewer that:

"Welcome to HP Help Viewer.

You must install the electronic Help to view Help content here"

For  some weird reason Help content is not a SEPARATE INSTALLABLE FILE rather I am supposed to  install either from the HP CD which HP was TOO CHEAP to include with the box that the HP Deskjet 3755 came in or from HP support website contained within a large file of software and drivers. 

"You can install the electronic Help from the HP software CD or the support website:

• To install from the HP software CD, insert the CD, and then begin installing the software.
• To install from the support website, visit hp.com/support, and then download the “Full Feature Software and Drivers” software."

What is the point in ORDERING THE CD?  Is the time it would take to get to me in Hawaii designed deliberately to try and exceed the time I have in which to return the printer if I can't get it working right?  There is NO reason other than cheapness, or something else highly UNDESIRABLE, for HP to make it so difficult to install the Help file! As for installing from the support website, I have the "Full Feature Software and Drivers" but the electronic Help is not there as HP Help Viewer states it is supposed to be.  If it is hidden and in this download then how do I find and install it?

HP should include the CD in ALL boxes of new HP printers or, in the very least, make the file EASILY downloadable from HP website not as part of a package of drivers, etc but a separate file.  The Help file is the FIRST PIECE OF HP SOFTWARE NEEDED WHEN INSTALLING AN HP PRINTER.

So far, I like the printer but this website is awful and, for that reason alone, I seriously doubt that I will recommend any HP printer to those who ask my advice.

I am on Firefox 91.8 ESR and you keep saying, when I try to post this, to correct "highlighted errors".  THERE ARE NO HIGHLIGHTED ERRORS.  You need better software for this forum!

[Dragon-Fur]

@melelina20 

Welcome to the HP User Community.

In so much that I am aware - the following is true:

• Devices have not included hard copy manuals or CDs for a long time, I believe it was the mid-2000s.  CDs are now considered an outdated medium - most devices no longer include a CD player.  Paper:  Too much trash, too many killed trees, to much weight, cost, moving and storage costs (paper takes a lot of room), too many resources (paper, ink, packaging).  Yes, it was convenient.

• The software used at this Community does glitch, fail, stick, and bump on occasion.  The editor appears to be a deflated (some options removed) version of the TinyMCE editor.  The short answer is:  We know the editor software is not perfect - it is what we have.  For the "html" error you describe, simply wait a few seconds and click on Post again.

=====================================================================

"Help Viewer"

I cannot duplicate the exact error.  Using Windows 10 (latest), Firefox version 99.0.1

I do understand the desire to use the Firefox ESR version.  That FF version may - or may not - include what you need for an uninterrupted session experience.

I do have at least one "page not found" error in my Printer Assistant "Help" section.  ?

Caveat

I don't use the PA except for testing (and answering questions) - any errors might go unnoticed for a time.

If you are concerned about the PA feature(s), you could certainly try

• (Temporarily) Set a different browser as your Default
• Clear the cache / cookies on your browser
• Update your Firefox browser
• Run Windows Updates
• Uninstall printer software > Restart the computer > Install fresh copy of the printer software

The "Help" / setup in the Printer Assistant is a long way around to opening the device homepage in your browser.

Open your browser,

Open the printer home page:

HP DeskJet 3755 All-in-One Printer 

From your printer's home page, open the various categories to find information.

For example, open Category Manuals to find the all-important  User Guide

Visual Image Example - Printer Home Page

Next...

I cannot understand some of what you describe - forgive any errors.

I might be missing the point.

The Full Feature Software is installed else you would not have the Printer Assistant.

??

If you do want (or need) to (re)install the Full Feature Software, you can do so without the Printer Assistant Help link.  In fact, you must do so because the existing printer software must be uninstalled from the computer before you can install a fresh copy of the printer software.

Video Help - How to install printer sofware

HP Deskjet 3720 3755 3730 3723 Download software install and connect wirelessly 

and / or

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

Details / How-to

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder: 

Windows > Uninstall HP printer software > Restart.

Open and check / remove the printer from Devices and Printers list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

References / Resources

Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" Deskjet 3700

 Wireless printing center

 =================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 3755 All-in-One Printer 

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