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‎05-25-2025 10:13 PM

HP Recommended

Dear Team,

I have an HP Enterprise Flow N7000 snw1 scanner. When I use it on a PC running Windows 10, it works normally. However, after upgrading to Windows 11, I get the message "The HP Imaging Device was not found" when I turn on the scanner.
I have uninstalled the existing driver and downloaded the latest Windows 11 driver from HP’s official website to install driver, i have already done this twice, but the error still occurs.
What should I do now to get the scanner working?

Thanks and best regards.

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1 REPLY 1

‎06-27-2025 11:18 AM - edited ‎06-27-2025 11:21 AM

HP Recommended

I seem to have the same issue with Windows 11.  We have a nuymber of scanners being used, randomly, out of working fine, the PC fails to recognize the device. .   Removed and reinstalled software, different USB ports etc.  Only "fix" is the replace PC, which is a little time consuming for the end user.  

 

thank you in advance.

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