HP Ink Tank 115 Won't Print

[Signal_No_1]

Hi, I just purchased an HP Ink Jet 115. I set it up per manual instructions and plugged it into my desktop. Was able to print several pages. I needed to transport the printer to another house, so I followed the steps for transfer -- made sure the blue lock for the cartridges was loose, no ink spillage. After transporting I turned the printer back on, let the cartridges center, re-locked them, and pressed the resume print button. Now I tried plugging it into my HP laptop, another unit from the one I used to print my first batch. Now it won't print; the Google Chrome print dialogue says,

"The selected printer is not available or not installed correctly. Check your printer or try selecting another printer."

I tried printing through the HP Smart program; the dialogue box displays the error,

"your printer has experienced an unexpected configuration problem 0x80040003"

Any tips on how I can solve this?

[praveen196]

@Signal_No_1 Welcome to HP Community!

I understand that you are getting 0x80040003 error 

Don't worry I'll try to help you out. Before we start troubleshooting, I have few questions in order to assist you better.

Did you make any changes to your printer?

Are you able to make a copy of your printer?

Have you tried printing from a different application?

Is your printer working with USB connection?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

So let's continue with the troubleshooting now.

Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Also, uninstall the printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

If the issue still persists after trying out the steps, try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot 0x errors on your printer. Click Here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!