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Locked

‎05-26-2018 09:46 PM

HP Recommended
Product: HP Ink Tank 315
Operating System: Microsoft Windows 10 (64-bit)

My printer can photocopy and print but I cannot scan documents, I want to use the HP Ink Tank 310 series softwarethat has been sucessfully installed but does not open, what should i do?

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2018 10:28 PM

HP Recommended

@hIT315

 

Please try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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6 REPLIES 6

‎05-26-2018 10:28 PM

HP Recommended

@hIT315

 

Please try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-11-2019 09:46 PM

HP Recommended

Yes, this works, but it took me a while to work it out. 

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‎11-20-2019 01:49 AM

HP Recommended

ann error occurred while scaning

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‎11-20-2019 01:53 AM

HP Recommended

an error occurred while scaning

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‎11-20-2019 01:55 AM

HP Recommended

it is not working.displayed same problem...my windows os is 7 version.

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‎11-20-2019 01:58 AM

HP Recommended

ms netframwork fire wals bloced 4.6.0

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