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I have a HP Ink Tank 316 and it worked well on IOS 14. Recently, I got a Mac mini M4 that comes with IOS 15. Now I cannot make the printer work with my system. I could able to add my printer from System Settings -> Printers and Scanners with Generic Driver. It shows online, when my printer is online. When I try to print, the light on the power button keeps blinking. I could also see the Print Job magically disappears within a couple of seconds from the Print Queue. I tried to download and install HP Easy Start that's meant for IOS 15.0, it didn't work. It downloaded the driver but I couldn't switch to the HP Driver. It throws an error says - "Cannot Configure the Device". 

Help?
Troubleshoot Steps I followed:

1. Tried Resetting the printer.

2. Removed the printer from the "Printer and Scanner", Restarted the system, installed HP Easy Start. Didn't work

3. Removed HP Printer Files using HP Uninstaller, restarted my Mac, installed HP Easy Start, didn't work. 

3 REPLIES 3
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Hi @Sulphur-in,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try the following steps:

First, reinstall HP Easy Start and the driver. Download HP Easy Start for macOS 15 from HP’s official website. Run the installer and try setting up the printer again.

 

Next, manually add the printer using the HP driver, not the generic driver. Open System Settings, go to Printers & Scanners, and click the + button to add a new printer. Select your Ink Tank 316 (make sure it's online and connected). Under the Use section, select HP Driver instead of "Generic PostScript Printer". If the HP Driver is not listed, choose "Select Software" and look for your printer model. Click Add and try printing again.

 

If the HP driver doesn't work, you can use AirPrint as a workaround. Try selecting "AirPrint" instead. This allows basic printing functionality via Apple's built-in drivers.

 

Hope this helps! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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Thanks for the reply. TBH, I didn't follow your instructions. Magically, HP Smart got installed normally. Weird. 😞 

HP Recommended

Hi @Sulphur-in,

 

Sometimes this can happen due to glitches.

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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