HP Ink Tank Wireless 410 and HP Smart Tank 750

[Ashokan2812]

Initially bought a HP Ink Tank Wireless 410. Trouble from day one. Either it won't print, wireless doesn't work, HP software cannot recognise the printer or worst HP software will not load. Finally got rid of it.

Then as a fool again bought HP Smart Tank 750. Trouble from day one. Other uses cannot connect through wireless, every time have switch off and switch on the printer to work, reinstall software, software will not load. So many issues with HP printer products

On the other hand canon and brother work far beyond expectations

[zoey7886]

@Ashokan2812, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding persistent issues with both the HP Ink Tank Wireless 410 and HP Smart Tank 750!  
We're thrilled to have the opportunity to assist you and provide a solution.

Since you've faced persistent issues with both the HP Ink Tank Wireless 410 and HP Smart Tank 750, here are some troubleshooting steps to resolve wireless connectivity, software recognition, and printing issues:

1. Basic Checks

✅ Restart Everything:

• Power off the printer, router, and computer.
• Wait for one minute and power them back on.
• Try printing again.

✅ Check Wireless Connection:

• Ensure the printer is connected to the same Wi-Fi network as your computer or mobile.
• If your router has dual-band Wi-Fi (2.4GHz & 5GHz), connect the printer to 2.4GHz, as HP printers often face issues with 5GHz.

✅ Check Ink Levels & Paper Jam:

• Open the HP Smart App and check the ink levels.
• Ensure there’s no paper jam inside the printer.

2. Fix HP Software Not Detecting the Printer

🔹 Uninstall and Reinstall HP Software

1. Press Windows + R → Type appwiz.cpl → Hit Enter.
2. Locate HP Smart / HP Printer Software → Click Uninstall.
3. Restart your PC.
4. Download & install the latest software from HP Support.
5. Run the installation and reconnect your printer.

🔹 Check Windows Services

1. Press Windows + R → Type services.msc → Hit Enter.
2. Scroll down and locate HP Print Service and Print Spooler.
3. Ensure they are Running and set to Automatic.
4. Restart both services.

 

[zoey7886]

3. Wireless Connectivity Fixes

🔹 Assign a Static IP to the Printer

1. On your router settings page (find IP on router label, usually 192.168.1.1).
2. Find the connected devices list → Select your printer → Assign a Static IP.
3. Restart the router and printer.

🔹 Reset Printer Network Settings

1. On the printer, press & hold the Wireless button (or Wi-Fi button) for 10 seconds until the light blinks.
2. Reconnect the printer using HP Smart App or Windows Printer Settings.

🔹 Disable IPv6

1. Open HP Smart App → Select Printer Settings.
2. Go to Network Settings → Disable IPv6.
3. Restart the printer.

4. Printing Issues Fixes

🔹 Set HP Printer as Default

1. Press Windows + R → Type control printers → Hit Enter.
2. Right-click your HP printer → Select Set as default printer.
3. Try printing again.

🔹 Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP Support.
2. Run the tool and let it automatically diagnose and fix issues.

🔹 Disable SNMP (For Wireless Issues)

1. Open Control Panel → Go to Devices and Printers.
2. Right-click your HP printer → Select Printer Properties.
3. Go to Ports → Select your printer’s port → Click Configure Port.
4. Uncheck SNMP Status Enabled → Click OK.

5. Factory Reset the Printer (If Nothing Works)

1. Press and hold the Wi-Fi + Cancel (X) button for 5-10 seconds.
2. Wait for the printer to restart and reconfigure it from scratch.
3. Reinstall the HP Smart App and add the printer again.

Let me know if it works!
 

Take care, and have an amazing day! 
 

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Regards,