HP InkTank 115 printer connection issue with Macbook m1 (Sequoia)

[Pikudream1]

hi

I'm facing issue with Hpinktank 115 series, I'm using mac m1 with (Sequoia 15.4),but not able to connect with HP smart ,HP smart is not detecting my printer, I believe it's a driver issue. please can you help on this

Error at the time of connect the printer

"We were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there. www.hp.com/support"

I cannot find any direct downloads on the HP site to add drivers for my HP ink tank 115.

[Kuroi_Kenshi]

Hi @Pikudream1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding connecting the HP InkTank 115 printer with the MacBook M1!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

 1. Ensure Printer and Software Compatibility

• Compatibility Check: Verify whether the HP InkTank 115 printer is compatible with MacBook M1 (Sequoia 15.4). Some older printer models may not have native support for newer macOS versions.
• HP Smart App: Ensure that you have the latest version of the HP Smart App from the Mac App Store.

2. Download and Install the Latest Software

• HP Website: Visit the HP Support Page and search for HP InkTank 115. Navigate to the software and drivers section for Mac.
• Driver Download: Download and install the latest drivers specifically for macOS that are compatible with your printer model.

3. Manually Add Printer Using AirPrint

• AirPrint Setup: Manually add the printer using AirPrint if HP Smart fails to detect it.
  • Open System Preferences on your Mac.
  • Click on Printers & Scanners.
  • Click on the + icon to add a printer.
  • Select the printer that appears in the list (HP InkTank 115).
  • Ensure that AirPrint is selected in the Use dropdown menu, and then click Add.

4. Reset Printing System

• Reset Printing System: Sometimes, resetting the printing system can resolve connection issues.
  • Go to System Preferences -> Printers & Scanners.
  • Right-click (or ctrl-click) in the printer list and select Reset printing system...
  • Confirm the reset, then try adding the printer again.

5. Verify Network Configuration

• Network Connectivity: Ensure your printer and MacBook M1 are connected to the same network.
• Wi-Fi Connection: Verify that your printer is connected to your Wi-Fi network. On the printer's control panel, navigate through the network settings to confirm the connection.

6. Check Firewall and Security Settings

• Firewall: Ensure that your firewall or any security software on your Mac is not blocking HP Smart or communication with the printer.
  • Go to System Preferences -> Security & Privacy -> Firewall.
  • If the firewall is turned on, click Firewall Options and ensure that HP Smart and printer communication are allowed.

7. Firmware Update

• Firmware Check: Check if there is a firmware update available for your HP InkTank 115 printer.
  • Download firmware updates from the HP Support Page and follow the installation instructions.

8. Reinstall HP Smart

• Reinstallation: Sometimes reinstalling the HP Smart app can resolve detection issues.
  • Delete the HP Smart app and reinstall it from the Mac App Store.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Pikudream1]

first of all Its not resolved ,please can you let me know how I can check Compatibility Check: Verify whether the HP InkTank 115 printer is compatible with MacBook M1 (Sequoia 15.4). Some older printer models may not have native support for newer macOS vers

[ferRX]

Hi @Pikudream1

Try to install with the next Apple Ink Tank basic driver:

(1) Connect a USB cable between Ink Tank printer and Mac computer

• 

2. Then install the next software

• >> HP Ink Tank - basic driver essentials - L5_1657

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

 

[ciler]

I have same issue. I can not fixed. Please help me