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‎05-11-2020 03:17 AM

HP Recommended
Product: HP Inktank 315
Operating System: Microsoft Windows 8.1 (64-bit)

15891885354642509310150094949899.jpg

 Good day. Can anyone help me on how to resolve this printhead issues? Thank you. 

2 people had the same question
1 REPLY 1

‎05-17-2020 09:15 AM

HP Recommended

Hi @Arlea143

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document-A Blinking 'P' Error Displays and  Blinking Lights

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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