HP Inspire 7224e Installation

[Gordon12345]

Printer is not discoverable via windows 10 setup. It is, however, detected when using the HP Smart app, and able to be printed to when selecting HP Smart as the print device from an application.

As it cannot be seen as a listed printer, the device and print queue cannot be managed.

Printer is on the latest firmware and windows is up to date.

A further (replaced) HP printer is listed as a device by windows but cannot be removed.

Help!

[Dragon-Fur]

@Gordon12345 

Welcome to the HP Community --

If you have not done so,

Try / Consider

Completely uninstall the printer software from the computer.

Restart the computer and sign in.

Download/ Save / Install a fresh copy of the Full Feature Software .

Restart the computer and sign in.

Details / Examples

Note - While you are uninstalling software -- and / or checking for unwanted printer(s) - use the Check and Remove section to find and remove pieces of software or unwanted printers.

==========================

Printer - Full Feature Software

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

and...

What if?

If you are having trouble using or installing the software, for example, everything goes along swimmingly and suddenly you see "Driver Unavailable" or other odd installation problems, Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_4

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

===============================

Printer Queue - Print Services

Find the Print Job(s)

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Scroll down > Select More devices and printers settings

Continue in Control Panel > Devices and Printers

Next,

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

More Options…

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

---------------------------------------------

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

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Example - Print Queue - Print Services - Temp Folder Permissions

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

Product Home Page

HP ENVY Inspire 7224e All-in-One Printer  

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