• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-12-2025 05:20 AM

HP Recommended
Product: HP LaserJet 1020 Plus Printer
Operating System: Microsoft Windows 10 (64-bit)

LASER JET 1020 PLUS PRINTER DOSE NOT WORKING PROPERLY ON WINDOW 10 PRO

Category:
1 REPLY 1

‎03-17-2025 02:06 PM

HP Recommended

Hi @MONEYLINK,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Follow these steps to troubleshoot and resolve the issue:

Ensure Printer and System Compatibility

  • Confirm that your printer drivers are compatible with Windows 10 Pro. Visit the HP Support Drivers page to ensure you have the latest drivers for your printer.

Check Printer Connection

  • Make sure the printer is connected to your computer securely via USB.
  • Try disconnecting and reconnecting the USB cable. It’s also recommended to use a different USB port if possible.

Reinstall Printer Drivers

Uninstall Existing Drivers:

  • Go to Settings > Devices > Printers & scanners.
  • Select your HP LaserJet 1020 Plus printer and click Remove device.
  • In the Start menu, search for Device Manager and open it.
  • Expand Printers or Print queues.
  • Right-click the HP LaserJet 1020 Plus and select Uninstall device. Restart your computer after removing the device.

Download and Install Latest Drivers:

Run HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor from HP Support. This tool can automatically diagnose and resolve many printing issues.

Update Windows

  • Ensure your Windows 10 Pro system is up-to-date:
    • Go to Settings > Update & Security > Windows Update and check for updates.

Check for Conflicts

  • If you have other printers installed, it may cause conflicts. Temporarily remove other printers and check if the HP LaserJet 1020 Plus works properly.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.