HP LJ M1132MFP cannot be installed

[Mirek528]

Hello, 

HP LJ M1132MFP, she doesnt want to be installed... 

When I plug in the USB cable, Windows recognizes her as a CD ROM E:\\HP SMART INSTALL. When I run the installation wizard, it stops on certain moment everytime. ( Printer instalation failed, make sure the USB cable is properly connected....)

The printer was assigned to one guy who got fired ( it still works on his PC )and I need to move the printer to another office but it just doesn't work.

Any ideas ?

[Valsimot]

Does the old user's computer have Windows 7 or Windows 10? 

[Mirek528]

Win 10 

[Mans]

@Mirek528 

Hello,

Use HP LaserJet M1130 and M1210 series Full Feature Software and Driver to install the printer. Please only connect the USB cable when you are prompted for it.

In case of need, please do not hesitate to solicit us.

Best regards,

[Mirek528]

@Valsimot

@Mans

I have downloaded full feature software from HP website several times. Even utility for disabling Smart Install from the printer.

When I run the full feature software instalation, I choose which printer to install, then I get prompted to plug in the cable, after plugging in, windows will signal new connection ( Beep-Boop you know ) but the install wizard will still be waiting for me to connect the printer...

[Mans · Accepted solution]

@Mirek528 

Thanks for your return,

Disable HP Smart Install as follows:

1. Connect the USB cable to the back of the printer and to a USB port on the computer.
2. Go to C:\M1130MFP_M1210MFP_Full_Solution\UTIL and right click on SIUtility64.exe.
3. Click Run as administrator and click Yes.
   
4. Click on PC, is on Disable HP Smart Install on this PC.
   Click Printer, then select your printer and click Next.
5. Follow the instructions on the screen to complete disabling HP Smart install.
6. Disconnect the USB cable from the computer's USB port.
7. Restart computer.

Then launch the printer installation as follows:

Note: Please only connect the USB cable when you are prompted for it.

1. Go to C:\M1130MFP_M1210MFP_Full_Solution\.
2. Right-click on M1130MFP_M1210MFP_w10.exe or M1130MFP_M1210MFP_w10.
3. Click Run as administrator and click Yes.
4. Follow the on-screen instructions to finish installing the printer.

In case of need, do not hesitate to solicit us.

Best regards,

[Mirek528]

OK, Smart install disabled on both PC and printer, no problem.

But the the driver installation wizard still cant find the printer... 

[Mans]

@Mirek528 

Thanks for your return,

This may be a issue with the PC's root USB hub, so try uninstalling them to reinstall them.

To deactivate and reactivate the USB Root, follow the steps below:

1. On the keyboard, press the Windows logo and the R key at the same time. The Run window opens.
2. Type devmgmt.msc, then click OK. The Device Manager window opens.
3. Expand Universal Serial Bus controllers.
   

   Note: You may have to scroll down the list to find this item.

4. Delete all lines where a USB Root Hub is present.
5. Restart the computer. After the computer boots, Windows will automatically check for hardware changes and reinstall any USB root hubs you have uninstalled.
6. Reinstall the printer in USB.

I remain at your disposal in case of need.

[Mirek528]

I have been experimenting a little bit and it finally works! 

I have turned OFF Smart Install on PC and turned it ON on the printer.

Then after unplugging and plugging the printer back in it was recognized as a printer and not a CD. 

[Mans]

@Mirek528 

Thanks for your return,

Congratulations!

If any of my answers help you solve the issue, thanks to close the subject by clicking on 'Accepted as solution' at the bottom of one of my previous messages.

I welcome you to the English HP community support.

In case of need, please do not hesitate to solicit us.

Best regards,