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Locked

‎01-26-2022 09:28 AM

HP Recommended
Product: MFP 178 nwg
Operating System: Microsoft Windows 10 (64-bit)

For the love of god - can I please have the instructions on how to reset my printer to factory defaults?!

 

The admin and _blank_ does not work when I try to log in via EWS.

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2022 10:18 AM - edited ‎01-26-2022 10:25 AM

HP Recommended

@Tim2503 

Hello,

Try the following solution:

  1. Make sure the printer is connected to a network.

  2. On the control panel, print a report of your network configuration.

  3. Look at the bottom of the page
    Example PIN Number:
    Pin Number.png

  4. The magic is the SSID written as Current SSID, the password written as Network Key and the buildin IP address.

  5. Now, connect with a machine with a wifi adapter such as a computer, to the SSID and type in the mentioned password.

  6. Login to the Embedded Web Server with admin and the password written as PIN Number.

  7. Apply the latest firmware from https://ftp.hp.com/pub/softlib/software13/printers/MFP170/ColorLaserMFP178_179_V3.82.01.12.zip.

  8. Change at least the admin password.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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2 REPLIES 2

‎01-26-2022 10:18 AM - edited ‎01-26-2022 10:25 AM

HP Recommended

@Tim2503 

Hello,

Try the following solution:

  1. Make sure the printer is connected to a network.

  2. On the control panel, print a report of your network configuration.

  3. Look at the bottom of the page
    Example PIN Number:
    Pin Number.png

  4. The magic is the SSID written as Current SSID, the password written as Network Key and the buildin IP address.

  5. Now, connect with a machine with a wifi adapter such as a computer, to the SSID and type in the mentioned password.

  6. Login to the Embedded Web Server with admin and the password written as PIN Number.

  7. Apply the latest firmware from https://ftp.hp.com/pub/softlib/software13/printers/MFP170/ColorLaserMFP178_179_V3.82.01.12.zip.

  8. Change at least the admin password.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-27-2022 02:29 AM - edited ‎01-27-2022 03:09 AM

HP Recommended

Thank you, thank you, thank you!!

 

I just loged in via EWS and just used the PIN number and it worked.

Why is that nowhere else mentioned??

 

Holy **bleep** - this will defintely be my first and very last HP printer. There is bad UX and then there is this.

Mans reply is the only bright side so far.

 

I checked the firmware download site: https://support.hp.com/us-en/drivers/selfservice/hp-color-laser-mfp-170-printer-series/24494365/mode... and the firmware release date reads JAN 17, 2022.

So, yeah - "brand new" me think, "need to downlaod asap" me think, hence all the hassle with the admin login etc.

Fire up the firmware assistant:

FirmwareNew VersionCurrent Version
Main FirmwareV3.82.01.12 JAN-27-2021V3.82.01.12 JAN-27-2021

 

BRAVO! So, is there a new Version from JAN 17th, 2022 and it's incorrectly named in the firmware or is the firmware release date on the website bs?

1 person found this reply helpful
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