HP Laser 137 FNW scanner isn't detected by any pc

[Shai2024]

Hi,

The new printer 137FNW is connected to my office LAN network.

All pc's in the office can print to this device with no issue yet the HP MFP scan software doesn't detect the scanner of this device, not by hostname nor by IP.

I tried to uninstall the printer --> reinstall it with HP driver --> Same issue. The HP MFP scan does not detect it. The software can find other HP scanners on the network but not this one. Any advice?

The PC uses Win 10 64-bit or Win 11

[Irfan_06 · Accepted solution]

Hi @Shai2024,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with scanning from the devices that are connected to your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot and refer to this link for more scanning related issues.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Shai2024]

Thanks Irwin6

What resolved the issue was a firmware update to the printer. 

Then a reboot to the printer and the pc's on that network could detect the scanner with the HP MFP Scan software.

Thanks again for your assistance.

[Irfan_06]

Hi @Shai2024,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support