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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Laser Jet Pro 400 Color M451dn driver does not load

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05-07-2024 09:54 AM - edited 05-07-2024 09:55 AM
Which driver are you trying to install? Are you connecting via USB or Network?
Provide more details please. Does it try to install and fail with an error or not run at all?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-07-2024 10:20 AM
DRIVER: HP LJ300-400 Color M351- M451 WIN11
DEVICE: HP Laser Jet Pro 400 color M451dn
USB only
FATAL ERROR- will not load @ 99%
HP: must reconfigure USB port(s) from Mass Storage Device to HP Device
DELL support (just-purchased laptop) Inspiron 15: Software driver problem; all USB ports have connectivity.
Printer is excellent. No reason why new laptop can't be adapted to this older printer,
05-07-2024 10:30 AM
I have seen cases where Windows does not have the correct usb driver support installed for printers and HP has a update that provides that support. Cannot guarantee that is the issue but worth a try. I am not sure HP publishes this so I have included the file from my dropbox.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.