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‎05-07-2024 06:33 AM - last edited on ‎05-09-2024 11:59 AM by Retired

HP Recommended

HP Laser Jet Pro 400 Color M451dn driver does not load on Dell Inspirion15/WIN 11 platform. Why???

3 REPLIES 3

‎05-07-2024 09:54 AM - edited ‎05-07-2024 09:55 AM

HP Recommended

Which driver are you trying to install? Are you connecting via USB or Network?

 

Provide more details please. Does it try to install and fail with an error or not run at all?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-07-2024 10:20 AM

HP Recommended

DRIVER:  HP LJ300-400 Color M351- M451 WIN11

DEVICE:  HP Laser Jet Pro 400 color M451dn

USB only 

FATAL ERROR- will not load @ 99%

HP: must reconfigure USB port(s) from Mass Storage Device to HP Device

DELL support (just-purchased laptop) Inspiron 15: Software driver problem; all USB ports have connectivity.

Printer is excellent.   No reason why new laptop can't be adapted to this older printer,  

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‎05-07-2024 10:30 AM

HP Recommended

I have seen cases where Windows does not have the correct usb driver support installed for printers and HP has a update that provides that support. Cannot guarantee that is the issue but worth a try. I am not sure HP publishes this so I have included the file from my dropbox.

 

https://www.dropbox.com/scl/fi/y7ab7zewcjvrjt6y0rm2f/Dot4x64.msi?rlkey=a9nmc7hucd821sf4olb3ngz1v&dl=...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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