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‎12-10-2020 12:29 PM

HP Recommended
Product: HP Laser Jet Pro MFP M283cdw
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,  I am extraordinarily frustrated right now.   I just got the new printer and have had issues with the software  communicating with it.  I have multiple screen shots of the messages I have encountered but most recently when I went to print a pdf doc, I got a message saying the printer was offline and it's not.  I have it connected via WIFI.  I have spoken with HP Support US on FB messenger and have gotten nowhere.  I have uninstalled and reinstalled the adobe DC software and the HP software 2x now and I still have the problem.  I have tried the HP Print and Scan Doctor and it cannot find my device.  

 

I need help!HP1.JPGHP2.JPGHP3.JPGHP4.JPGHP5.JPG

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2020 01:08 PM

HP Recommended

Never mind.  I had a session online with technical assistance and he was able to fix me up.  Apparently when MS assigns a port for the printer it's too generic so he assigned the TCP/IP Port to my printer's unique IP address.  Problem solved.

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1 REPLY 1

‎12-12-2020 01:08 PM

HP Recommended

Never mind.  I had a session online with technical assistance and he was able to fix me up.  Apparently when MS assigns a port for the printer it's too generic so he assigned the TCP/IP Port to my printer's unique IP address.  Problem solved.

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