HP Laser Neverstop 1001nw

[JackW2]

My Neverstop printer had been connected and functioning well.  Today, I had to remove the printer - when trying to add back in the Printer may or may not appear, but 'driver unavailable' appears.  I have downloaded the driver again and ran the HP installation and diagnostics.    I have tried several times and installation fails each time.   Any ideas ?

[KrazyToad]

Note: @JackW2

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/NSL1001/NSL1000_UWWL_Full_WebPack_49.7.4546.exe and follow the onscreen instructions

Note: Connect the Printer only when prompted during installation

Thank you

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