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I set up this printer yesterday.  It was printing fine.  I was also printing this morning but all of a sudden I cannot get it to print.

The light is pulsing purple.

1 REPLY 1
HP Recommended

Hi @Barb471,

 

I'd like to help!

 

I understand the light on the printer is blinking purple.

 

Try the below suggestions-

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

The printer is in Wi-Fi setup mode.

Purple light pulsing on the bar

  • If the Information button  blinks, press the Information button  to connect to the wireless network.

Refer to -- Blinking lights 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Yes" on the bottom right to say “Thanks” for helping

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