HP LaserJet CP1025nw setup on Mac

[kimmiloo]

Printer did its quarterly work refusal in June and I am just getting time to deal with it...

Stopped working on my network for all devices, but the computer it was installed on is VERY old and slow so I am installing it on my less old MacBook running OSX 11.5.1.

Downloaded drivers, but they won't install - "This volume does not meet the requirements for this update."

After some research I realized maybe the OS was out of date so updated that.  Tried drivers again - no dice. 

Also tried installing using HP Smart - connected by USB - doesn't find the printer. 

Now I am left with the thought that this printer is biting the dust, but I am left with unopened toner and an unused imaging drum - really don't want them to go to waste. 

This printer has always been extremely finicky and usually takes a full five hours of troubleshooting to get working again, but I'm a bit desperate not to let my toner and drum go to waste, since they represent $200 collectively. Any advice (besides the obvious "don't stockpile refills next time" ) is appreciated!

[Jay_G24 · Accepted solution]

Hi @kimmiloo,

I'd like to help!

I understand you are receiving a "THIS VOLUME DOES NOT MEET THE REQUIREMENTS FOR THIS UPDATE" Error when installing drivers.

Try the below suggestions-

Run the HP Uninstaller tool or delete HP folders from the computer.

1. Click Finder.

2. In the menu bar, click Go > Applications, and then open the HP or Hewlett Packard folder.

3. Double click HP Uninstaller, and then follow the instructions to complete the uninstall. If HP Uninstaller is not in the folder, continue with these steps.

4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

5. In the menu bar, click Go > Go to Folder, type /Library/Printers, and then click Go.

   The Printers folder opens.

6. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

7. Restart the Mac.

8. Right-click or Ctrl + click the Trash icon, and then select Empty Trash to complete the uninstall.

Then install the HP Easy Start

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[marleeffh]

I am doing a new install from the easy setup link (drivers) and I'm getting the same error.

[kimmiloo]

Thank you, this worked - Easy Start is now installed!

The only problem now is...it can't find my printer. So still not working. 

[Betty0610]

@kimmiloo

Welcome to the HP Support Community.

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.
2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear .

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!