HP LaserJet M1120 Multifunction, scanner driver missing fo MacOS, can print but can't scan

[Hekman]

Cannot Scan Docs

HP LaserJet M1120 Multifunction, scanner driver missing fo MacOS, can print but can't scan
When trying to scan Error message reads: Software for this device is not installed (-9945).
My OS are Mac 10.12.6 and 12.4

[Raj_05]

Hi @Hekman,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like you're dealing with a driver issue on your HP LaserJet M1120 Multifunction printer for macOS. Here are some steps you can take to resolve the scanning issue.

Check for HP Software Updates:

• Go to the HP Support website and search for your printer model.
• Download the latest drivers and software for your MacOS version. Even if you’re running macOS 10.12.6, it’s a good idea to check if there are compatible drivers available.

Use HP Easy Start:

• Download and install HP Easy Start from the HP Easy Start website.
• This utility will help you install the necessary drivers and software for scanning.

Check Printer Compatibility:

• Confirm that your HP LaserJet M1120 is compatible with macOS 10.12.6 or 12.4. Sometimes, older printers might not have updated drivers for newer OS versions.

Reinstall the Printer:

• Remove the printer from your Mac’s Printers & Scanners settings.
• Restart your Mac.
• Re-add the printer using the updated drivers.

Check Scanner Configuration:

• Ensure that the scanner is properly connected and recognized by your Mac.
• Try scanning using Preview or another scanning application to see if the issue persists across different programs.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support