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Locked

‎11-04-2021 10:49 AM

HP Recommended
Product: LaserJet M28w
Operating System: macOS 11.0 Big Sur

Hi,
yesterday I set an admin password for my M28w using the macOS HP smart App.
After entering it twice (once for confirmation) it was changed and I wanted to login to the EWS to maintain the extended settings.
My new password was not accepted, so I can no longer login to the EWS.
I can not enter the SYSTEM Menü in the EWS to reset the printer as it requires the password but the PW  is not accepted.
Would you please  send me an instruction for resetting the admin password of my LaserJet M28w?

Regards
Pete

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2021 09:22 AM

HP Recommended

@PixlPete

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎11-07-2021 09:22 AM

HP Recommended

@PixlPete

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-08-2021 04:15 AM

HP Recommended

@Betty0610

That works - you made my day!
Thanks for your support!

Regards
Pete

Was this reply helpful? Yes No

‎11-08-2021 08:46 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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