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‎11-18-2018 10:02 AM

HP Recommended
Product: CE657A
Operating System: Microsoft Windows 10 (64-bit)

We moved to a new house with new WIFI. I cant get the computer to recogize the printer or my wifi. I have tried everything following the previous similar support questions. Including removing the old software, deleting temp files. When I download the new software it goes "extracting" then nothinghappens. I followed the steps to get the printer on my wifi and i cant find it. Can someone please help. thanks

1 REPLY 1

‎11-20-2018 11:42 AM

HP Recommended

@chrismern83

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Any error when you open the downloaded software and driver?

When you open software and driver package, does it complete the extraction?

Do you have a printer USB cable?

Let me know!

Senan6806


I am an HP Employee

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