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‎09-22-2023 02:36 PM

HP Recommended

Hi! Since i bought HP LaserJet Pro 4003dw i couldn't figure it out. But the printer goes to suspension or shutdown and doesn't come back. 

The printer is installed in a Printer Server (W2016 Server) and shared. Workstations adds it from \\server\printername

When the printer is on "grace period" (because it was rebooted) it works perfectly, but then.. after an hour (i configured as much time as possible in this Suspension/standby feature, BECAUSE IT CAN NOT BE DISABLED (???)) or after being "shutdown" it's impossible to get the printer working again if its not rebooted. Considering that HP decided that i cannot choose if i want to enable or disable this features i need to configure it so it work everyday all day long. It's being used in a corporate enviroment.

All Users (using Windows 10 and Windows 11) gets the message "Unable to connect / not connected" until the printer its rebooted.

The printer is connected to the lan, not wifi. There's no VLAN or complex configurations that could generate this behaviour.

 

Any ideas? 

Thanks!

Category:
2 REPLIES 2

‎09-23-2023 11:30 PM

HP Recommended

I have played around with trying to set a scheduled task in task manager to contact a printer every hour but have not had much success with that yet. Might be something you want to try. 

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‎10-04-2023 07:38 AM

HP Recommended

Sadly that's not a viable approach. For the moment i didn't find a solution.

 

Still waiting for a solution for this, maybe a firmware upgrade (hello hp?) that allows to disable suspension and shutdown features.

 

Thanks.

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