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HP Recommended
HP LaserJet Pro M102w Printer
macOS 10.13 High Sierra

Hi, my printer was working fine but suddenly stopped working. I uninstalled the printer, and now when i want to install the drivers again, i always get the message "No devices have been found". I tried in 2 different computers and its all the same.

 

There are not papers stuck

It has only the power cable connected

 

Do you know what can be the issue?

 

Thanks

 

Screen Shot 2021-03-08 at 08.21.11.pngIMG_3797.jpeg

 

 

1 REPLY 1
HP Recommended

Hi @Agus5,

 

I'd like to help!

 

To assist better -

  1. How is the printer connected to the device USB or wireless?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4.  Is there antivirus software installed on your Mac?

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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