• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP LaserJet Pro M1132
Microsoft Windows 10 (64-bit)

Добрый день!

Помогите, пожалуйста, решить проблему!

Мой принтер устанавливает драйвера без каких либо проблем, но после перезагрузки ПК, windows не видит принтер и просит установить драйвера заново и так постоянно. Перезагрузка ПК или включение/выключение принтера и все по новой, снова устанавливаю драйвера... Такого не было на win 7, но на win 10 постоянно...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Dantea ,
Welcome to the HP Support Community!

 

I have found this printer: HP LaserJet Pro M1132, Part Number: CE847A

 

The HP software must be completely uninstalled and removed of the system. You can find some information in advance here: Uninstall HP printer software, and then remove the printer from your Devices list. 

First download only this complete package: "HP LaserJet Full Feature Software and Driver ",

1) File name: HP_M1130_M1210_MFP_Full_Solution-v20180815-10158769_1.exe (240.8 MB)

Then proceed as follows:

Check the system for

  • TuneUp`s
  • Optimization Tools
  • Cleanup Tools

disable them, better uninstall them.

Next...

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
  3. right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  4. Restart the PC
  5. Close all programs
  6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
    • enable > Show hidden files, folders and drives
    • uncheck > Hide protected operating system files (Recommended)
    OK
  7. search for "HP [printer name]" and delete all this folders
  8. Empty the TEMP folders
    A) C:\Users\[Your user account]\AppData\Local\Temp\
    B) C:\Windows\Temp\
  9. system files cannot be deleted!
  10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  11. Please note: WLAN has to be deactivated!
  12. Restart the PC
  13. Close all programs
  14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
  15. The installation was completed successfully, now you must ...
  16. Restart the PC again
  17. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Important information:

    Change back the File Explorer settings -
    • enable > Don`t show hidden files, folders or drives
    • click button > Hide protected operating system files (Recommended)
    OK

If everything works, then update the firmware via USB: HP LaserJet Firmware Update Utility 

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Dantea ,
Welcome to the HP Support Community!

 

I have found this printer: HP LaserJet Pro M1132, Part Number: CE847A

 

The HP software must be completely uninstalled and removed of the system. You can find some information in advance here: Uninstall HP printer software, and then remove the printer from your Devices list. 

First download only this complete package: "HP LaserJet Full Feature Software and Driver ",

1) File name: HP_M1130_M1210_MFP_Full_Solution-v20180815-10158769_1.exe (240.8 MB)

Then proceed as follows:

Check the system for

  • TuneUp`s
  • Optimization Tools
  • Cleanup Tools

disable them, better uninstall them.

Next...

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
  3. right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  4. Restart the PC
  5. Close all programs
  6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
    • enable > Show hidden files, folders and drives
    • uncheck > Hide protected operating system files (Recommended)
    OK
  7. search for "HP [printer name]" and delete all this folders
  8. Empty the TEMP folders
    A) C:\Users\[Your user account]\AppData\Local\Temp\
    B) C:\Windows\Temp\
  9. system files cannot be deleted!
  10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  11. Please note: WLAN has to be deactivated!
  12. Restart the PC
  13. Close all programs
  14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
  15. The installation was completed successfully, now you must ...
  16. Restart the PC again
  17. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Important information:

    Change back the File Explorer settings -
    • enable > Don`t show hidden files, folders or drives
    • click button > Hide protected operating system files (Recommended)
    OK

If everything works, then update the firmware via USB: HP LaserJet Firmware Update Utility 

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Hey @Dantea 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.


@Andr-1611 

Thanks for the help, as always !

Regards,

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.