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‎06-18-2021 09:43 AM

HP Recommended

Purchased HP LaserJet Pro M15w and installation and connectivity are fine.  Having trouble with document type - pdf vs doc - printer info states it only prints pdf ?  So i tried reverting a word doc to pdf and vice versa and there's a glitch I cant figure out or even explain well.  Any thoughts very much appreciated!!

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3 REPLIES 3

‎06-18-2021 09:50 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Assume that you are using a computer to print?

 

For PDF, using the HP Smart app, you can print PDF.  However, for Word, you can print from Word software directly.

 

Alternative is to use the HP FULL software solution, you will be able to print both using the PDF/Word software directly,

 

Download and install the HP FULL software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m14-m17-printer-series/16...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-21-2021 06:46 AM

HP Recommended

I installed to the software and still unable to print.  If I try to print I get a prompt to save a file and then try print and get error message. Unable to print.

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‎06-21-2021 06:40 PM

HP Recommended

Hi @Diane152 

 

Are you able to send a screenshot of the message you are getting?

 

If the software is installed successfully, it should allow printing,.

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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