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HP LaserJet Pro MFP M125a
Microsoft Windows 10 (64-bit)

Hello,

I am trying to install the driver for the printer, as I previously uninstalled, because wasn't working.

I tried all the solutions that I found until now, in the last few days, and none worked.

The driver is installing, until 99%, where it stays few minutes, and then is crashing.

The printer is installed automatically as scanner, and it works well, as a scanner and also as copier.

The self diagnose works also, so I figure it's a matter of software.

Please assist, as I ran out of solutions.

Thank you,

Adrian

1 REPLY 1
HP Recommended

Hello,

In the meantime, searching and trying different solutions (including messing-up with registries, with regedit command, and editing print spooler folder, after stoping the spooler service) I tried this, and, somehow it worked:

- in device manager, under USB controllers, there were some "HP Printer ..." ones

- I right-clicked each one, click update driver -  browse my comp - let me pick - and I choose a different one (e.g. HP Printer (BIDI)).

- I attached a screen shot of my device manager structure.

Hope it will be helpfull, as I was seconds away from ordering a brand new printer.

Good luck.

Clipboard-2.jpg

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