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‎09-13-2018 11:36 PM

HP Recommended
Product: LaserJet Pro MFP M125nw
Operating System: Microsoft Windows 10 (64-bit)

Hi i have a problem updating to the latest firmware (because of issue with false alert about not original cartridge used, cartridges that are made after 2016, this firmware is suppose to repair this issue). I have downloaded full driver package, install and the tried to install firmware update, but update fail and wrote message that HP update can´t continue because of some condition like (printer warning, low paper, not closed doors, printer not ready, not connected). Printer is withnout any warning. I tried it via USB and then via network, none of them worked. Please help me, printer is useless. Sorry for my English, i am from Czech Republic. Thanks for your help.

6 REPLIES 6

‎09-14-2018 02:54 AM

HP Recommended

Please download the driver and firmware 

 

 

https://support.hp.com/gb-en/drivers/selfservice/hp-laserjet-pro-mfp-m125-series/5396664/model/53034...

 

 

Firmware 

https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-LaserJet-Pro-100-Multifunction-Printer...

 

 

More details 

 

https://support.hp.com/gb-en/product/hp-laserjet-pro-mfp-m125-series/5396664/model/5303404/more-opti...

 

 

I hope that info will help you

 

 

Regards 

Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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‎09-19-2018 12:52 AM

HP Recommended

Hi, thanks for reply, but i did this at the start. Sorry your answear was helpless, but i tried this one more time on another machine with fres Windows 10 installation and it didn´t work too. Thanks for your help.

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‎09-19-2018 04:41 AM

HP Recommended

I have tried it on another PC but with W10 1709 build, no success.

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‎09-20-2018 05:05 AM

HP Recommended

I have tried firmware upgrade via Windows XP machine but  no success. Can you please tell me how to hard reset this printer. I tried the factory settings via menu but printer does not automaticaly reset as it manual said. Thank you.

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‎09-20-2018 07:39 PM

HP Recommended
Please check the below link


https://support.hp.com/sg-en/product/hp-color-laserjet-cm2320-multifunction-printer-series/3597338/m...


If you need more details

https://www.manualslib.com/manual/588611/Hp-Laserjet-Pro-Mfp-M125.html?page=81

I hope that will help to you on last link for all issues about your printer support.
Regards/Rashed
https://www.linkedin.com/in/rasheddul
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‎10-17-2018 05:06 AM - edited ‎10-17-2018 05:29 AM

HP Recommended

I just discovered the solution. You must unrar firmware update file HP_M125_126_FW_Update_20180208.exe then go to extracted folder HP_M125_126_FW_Update_20180208\PF\HP LaserJet Pro MFP M125-M126 PCLmS then in the file test.ini delete 1=20180130 in the end of code. Now run the DeviceUpdate.exe in thi folder or HP_M125_126_FW_Update_20180208\Setup.exe. Firmware update now can see your M125 printer and update its firmware. I even call to HP and they adviced me reset. 

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