HP LaserJet Pro MFP M130fw Touchscreen Dead

[ak-rijerkj3244]

Hi, I have the HP LaserJet Pro MFP M130fw which was working fine until yesterday when the touchscreen went black and is now seemingly dead.

• I have removed the power cable, left it unplugged for 2 minutes, plugged it back in directly to an outlet (no power strip) and the issue remains. 
• I've uninstalled the printer and re-added it
• I've uninstalled the HP Smart app on my mac and reinstalled it

The printer now seems to randomly go offline, and also I can no longer scan using the HP Smart. Of course it's out of warranty. 

[Jay_G24]

Hi @ak-rijerkj3244,

Welcome to the HP Support Community

I'd like to help!

I understand the printer display is blank and you are unable to print from the mac.

Try the below suggestions for the blank screen on the printer 

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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