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‎07-12-2021 10:20 AM

HP Recommended
Product: HP LaserJet Pro MFP M28-M31
Operating System: Microsoft Windows Server 2019

Where can I find a driver for HP LaserJet Pro MFP M28-M31 for Windows 2019?

I downloaded a driver for Windows 2016 and I tried to install it using the following command:

C:\Windows\SysWOW64\msiexec.exe /i LJM28x64.msi

However, I still get the error message:

The operating system of this computer is not supported

 

In addition, this printer doesn't have HP universal driver version.

3 REPLIES 3

‎07-12-2021 11:26 AM - edited ‎07-12-2021 11:28 AM

HP Recommended

Hi,

You would need to install the printer using an MSIEXEC command as instructed within the 'Customize the installation' section below:

https://support.hp.com/in-en/document/c03351547

 

You would need to extract the drivers into a sub-folder first and use the correct command line as expected, including the full path to the extracted files and an ENTERPRISE=YES argument as listed below for a successful installation of your printer on a server.

 

Indeed, HP Universal Printing Driver supports HP printers using the HP PCL 6 / 5 / Postscript print languages, not lower-end printers as your printer which uses the PCLmS printing language, it does not support your printer in any way but limited to below printer models:

https://support.hp.com/us-en/document/c04324001

 

Shlomi



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‎07-12-2021 08:45 PM

HP Recommended

I could install driver on Windows Server 2019. However, when I connect from my laptop (Windows 7 x64) to server (Windows Server 2019) via RDP I can not print documents. The printer is available via RDP but it prints nothing and doesn't show any mistakes. How can I fix it?

The following versions of drivers are installed:

laptop: 46.0.4643.1

server: 46.2.2637

 

1 person found this reply helpful
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‎07-13-2021 10:52 AM

HP Recommended

Hi,

You may print from a server to the printer, printing via RDP is a completely different story and such is not supported for your printer model.

 

higher end PCL XL printers will allow any such, not a lower-end PCLmS or Host-Based printer, these are more limited and the local driver is used to process a print job and not the printer interface itself, so your printer is not supported for a such:

http://h10032.www1.hp.com/ctg/Manual/c03635702

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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