HP LaserJet Pro MFP M28w Printer - admin password reset

[mxdb]

Hi,

I cannot remember the admin password for modifying system configuration of my HP LaserJet Pro MFP M28w Printer. Is there a way to perform factory reset without accessing the web page?

Thanks.

[Jay_G24]

Hi @mxdb,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[hnr_a]

Greetings

Could I request to have the directions DM'd as well?

I'm facing the same issue and though the steps from the manual were followed the nvram wasn't erased and the web interface can not be accessed.

Thank you