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‎12-02-2022 01:29 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello! Please send instructions to reset my printer to factory default settings. I can't log in to the web interface.

Category:
4 REPLIES 4

‎12-07-2022 04:24 AM

HP Recommended

I don't understand why such a simple question has not been solved yet. Support is not responding, there are no instructions, it looks like this line of printers is faulty.

1 person found this reply helpful
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‎12-07-2022 05:12 AM

HP Recommended

Hi @Alex_Skor,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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‎12-07-2022 06:18 AM

HP Recommended

You sent me this message, what's secret here?

 

//*Please follow the steps listed below for a NVRAM reset.

1. With the printer off press and hold the Start Copy button.
2. Turn on the printer without letting go of the Start Copy button.
3. Hold the Start Copy button for 20 seconds for an NVRAM reset and then release it.
4. The printer resets and then returns to a ready state.*//

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1 person found this reply helpful
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‎12-07-2022 06:25 AM

HP Recommended

As a result, I did not receive any instructions and I was sent to a service center😁

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