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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP LaserJet Pro MFP M28w factory reset

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09-29-2020 01:45 AM
Hi Everybody,
I bought a new MFP M28w. I managed to loose my admin password after setting it via the printers webinterface. Therefore I am in the awkward situation that I can't configure my printer anymore. To fix this I would like to perform a factory reset.
Could anybody tell me what I have to do? The user manuals offer help in this regard.
Thanks in advance,
Simon
09-29-2020 02:42 AM - edited 10-01-2020 12:23 AM
Hello,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
I remain at your disposal in case of need.
Best regards,
10-07-2020 06:37 AM
Hello,
For a better visibility of your problem, I advise you not to post it in an old topic, so I invite you to open a new topic here, detailing your problem, in order to get the best help possible.
Thank you for your understanding.
Best regards,