HP LaserJet Pro MFP M426fdn USB Printer Driver Conflict with Windows 11

[IllyaMir]

Hello!

I am experiencing an issue with more than a dozen HP LaserJet Pro MFP M426fdn printers. As you can imagine, the issue is not limited to a single computer. It occurs on every computer connected to a printer of this model. Everything had been working perfectly via USB, and then suddenly stopped working.

When we try to install a printer via USB, the installer downloaded from your website takes a very long time to load and eventually displays the following error:

“The installation operation took too long to complete. This fatal error prevents the product from being used. Restart the computer and run the installer again. If the problem persists, try to find a solution on the product support website.”

We have checked the USB ports on all the affected computers, and they are working properly. We have tried both USB 2.0 and USB 3.0 ports, but the result is the same. The USB cables are new and have also been tested and confirmed to be working.

Windows 11 Device Manager detects and correctly identifies the printer, but the driver cannot be installed.

As system administrators, we have tried various troubleshooting methods—both those we already knew and those we found online—but none of them resolved the issue.

The HP LaserJet Pro MFP M426fdn printers connect over the network without any problems. The network driver installs quickly and reliably.

I have therefore concluded that there may be a conflict between the HP LaserJet Pro MFP M426fdn USB driver and Windows 11. Our organization also has desktop computers and all-in-one PCs running Windows 10, and these same printers work via USB on those computers without any issues.

Could you please investigate this apparent compatibility issue between the USB driver and Windows 11 and advise us on a solution?