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‎08-01-2018 07:39 PM

HP Recommended
Product: Laserjet 3390
Operating System: Microsoft Windows 10 (32-bit)

 Windows 10 doesn't recognize our Laserjet 3390 as a printer. When we plug the USB in, it puts it down in device manager as a "USB Contoller" device, not as a printer. I can't get Windows to change that.

2 REPLIES 2

‎08-03-2018 02:27 AM - edited ‎08-03-2018 02:29 AM

HP Recommended

Maybe you need to install some drivers of your Laserjet 3390. Make sure wether it needs driver to be recognized in its official webpage.

Or, it may due to your USB port is damaged or Device Manager problem. You can try the following solutions:

1. Reconnect Laserjet 3390  or connect it to another USB port.

2. Restart your computer.

3. Click "Action - Scan for hardware changes" in Device Manager to rescan.

4. Disconnect other unnecessary USB devices.

5. Update Windows 10 to very latest version. (not recommended for there are many users complain about problems existed after system update)

For more solutions, you can refer to 18 Solutions: USB Device Not Recognized Windows 10/8/7

Note: Think twice before action on some solutions in the article for there maybe petential risks. 

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‎08-01-2019 01:29 PM

HP Recommended

HP Laserjet 3390 won't print documents after installation of Windows 10. Documents that are sent to print remain in the queue. We have looked in device manager and it appears that the printer is installed. Any help greatly appreciated. 

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