HP Laserjet CP1520 Series Installer Crashes

[Jim_Coates]

The HP LaserJet CP 1520 series installer crashes. I cannot get it to get past the crash. I have rebooted, and also attempted to run as administrator, and it still crashes at the same place. It is attempting to perform and MSIExec command. HpTcpMon64.msi

currently I can only use the printer via the USB port but lost any Wi-Fi connection to the printer from iPad, iPhone, etc.

Help!

[sandytechy20]

@Jim_Coates

Welcome to the HP support community.

I understand that you are unable to install a printer driver, I am glad to assist you to fix the issue.

Change the Startup type

Configure the print spooler to launch when Windows starts.

1. Search Windows for control panel, and then click System and Security.

2. Click Administrative Tools, and then double-click Services.

   If prompted, click Continue.

3. Double-click Print Spooler.

4. In the Print Spooler Properties window, click the General tab.

5. Click the drop-down list next to Startup type, and then click Automatic.

6. Click Apply, and then click OK.

Try again to install the software

Download and install the software from the HP website.

1. Turn on the printer.

2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.